Online Marketing Business Etiquette

Posted by: Ian Comments: 14 comments so far

Jun. 27

Hey Everyone,
I recently did two former business colleagues huge favors with absolutely no thank you at all. As a huge fan of business etiquette (being humble, grateful, and thankful got me where I am today), I’d like to share my recent experiences and make the case to think twice about the "small" stuff. Rising fast in the world of online marketing requires etiquette. If you master the numbers and the game, your online marketing career will seriously thrive.

Bad Business Etiquette: New Job, No Thank You

Thank You Note

It’s all about your network. I have invested substantial time over the years building my network, both in person and also on LinkedIn. Why is my network so strong? I like to do favors for other people and help them out. The more you give, the more you receive – It really is as simple as that! I truly care about others and enjoy growing careers in this great industry.

So, when I noticed that one of my bright former business colleagues was out of work, I went out of my way to leverage my network to help them out. I ended up landing them a really sweet job! Here’s the problem: I got absolutely zero thank you. Can you believe it? I sure find it hard to believe! No thank you note, no dinner, no lunch, no thank you at all. My advice to you: Never take a favor like this for granted. No matter how busy you may be, take the time to really say thank you.

Bad Business Etiquette: Letter of Recommendation, No Thank You

I recently spoke about online marketing at Stanford GSB. I was thoroughly impressed with the strong caliber of students at Stanford. As a Stanford Computer Science major, I aspire to attend Stanford GSB one day. As a fan of business school and higher education in general, I always am more than happy to write strong letters of recommendation for old reports and co-workers!

This year, I have enjoyed writing several letters of recommendation. Most of the time, I will get a sincere thank you note, lunch, dinner, or at least an in-person thank you. Recently, however, I wrote a really strong letter of recommendation and got absolutely no thank you! I really can’t believe it, can you?

My advice to you: Always take the time to write a heartfelt thank you note. We’re in a crazy industry where time is at a premium. However, I can tell you for a fact that the leverage of focusing on etiquette is extremely high. I always place etiquette at the top of my list because it has totally fueled my career. I now have an army of friends and colleagues ready to help me out. Focus on the small stuff and your network will propel your career to the next level.

Bad Etiquette Has Negative Leverage

It’s important to really focus on leverage in online marketing. Getting more done with less will exponentially impact your career. However, leverage works in both directions. Bad etiquette can really add negative leverage to your career. Just think about it: Not only will I be reluctant to help out these individuals again, I’m sure their bad etiquette has also impacted other situations with other people. People like to talk in general and this type of stuff can really start spreading! My advice: Be humble, grateful, and thankful – It will work wonders for your SEM career!

All the best,
PPC Ian (Ian Lopuch)

P.S. My blog commenting contest is almost over! However, it’s definitely not too late to enter. You have a few more days and I’ll announce the winners on June 30th. The comments have been amazing and I can’t wait to review the winners.

Image of Thank You Note © iStockPhoto – DNY59

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Controlling Your PPC Mind

Posted by: Ian Comments: Be the first person to comment

Jan. 13

So it’s 2010 and you’re looking to get promoted in your PPC career. At the same time, you value your work-life balance. You can’t imagine working 80 or more hours a week, trading your personal life for promotion. Well, I’m here to tell you that you absolutely don’t need to! In my opinion, it’s totally possible to ascend the corporate PPC ladder while enjoying your personal life, on a 40-60 hour workweek. How are you going to do this? It’s simple: You need to work smart by programming your PPC mind. Today, I’m going to uncover three of my favorite mind games to unleash leverage in your PPC career.

Force Yourself To Work With Extreme Efficiency In Pay Per Click

Blue Lightbulb

I honestly wrote 40-60 hours above to be conservative. As someone who’s ultra-efficient, I totally believe that the 40 hour workweek is possible in PPC. Just think about the time that gets wasted during the day when you’re:

  • Surfing the Internet (unrelated to work)
  • Logging into your Facebook account
  • Taking a really long lunch
  • Chatting with friends
  • Working at a slow pace
  • Getting distracted and jumping between projects
  • Just sitting there (or even dozing off) without actively doing work

Now, just think about what would happen if you were incredibly focused the entire workday. You came into the office with the "I’m here to work hard" mentality. You actively fought against your mind when it tried to tell you to lose focus. (Believe me, my mind’s natural tendency is to defocus.) The answer is simple: You would get promoted faster and reduce the duration of your workday, dramatically.

In my opinion, all it takes is a little conscious effort and the recognition that you need to force your mind to focus. When you accomplish this, the amount of work you can get accomplished in the normal workday is astounding! While all of this is applicable to any job, it’s especially applicable to PPC because we’re often juggling more priorities than we can count while facing the pressure of hitting numbers. We’re in a situation that promotes defocus. Force your mind to focus and you’ll be on your way!

Two other tips to stay focused in PPC: First, Make sure to vary your workplace. I like to switch between my company’s two offices and even spend some time working at Starbucks. The variety really keeps my mind from defocusing. Second, take time off when you need it! PPC is like a sport, especially when you’re ultra-focused. This amount of focus can be quite draining. If you’re able to really force your mind to focus, I suggest scaling back your hours and taking off days when you need it. Your mind needs time to recover.

Force Yourself To Be In a Charged, Positive Mood Every Single Day

I absolutely love this tip. Are you naturally happy every single morning? Of course not! Even if you’re like me, in the career of your dreams, sometimes you’re tired and grumpy. It’s ok and perfectly natural. Now, I’d like to highlight another awesome opportunity to control your mind. Take a step back and realize that you’re the one in control, not your mood. My strategy: I like to hype myself up. I’ll straight up lie to myself. "Ian, you’re not in a bad mood. You’re in a good mood. You’re the man! You’re PPC Ian!" I’m serious here. After a while, I’ll believe the lie. I’ll program my mind.

Now, let me let you in on a secret. In my opinion, positivity is one of the greatest factors in promotion. Nobody wants to promote the disinterested employee. They want to promote the employee who loves their job, the person who lives for the company. It’s as simple as forcing your mind into a hyped up state even when it’s not. It almost becomes a game. How hyped up can you be when facing difficult situations? As I mentioned in a previous post, PPC perception is reality. If you’re always in a positive mood, you’re carefully crafting the best possible perception.

Some other great points about positivity in your search engine marketing career:

  • Enthusiasm is very contagious. You’re not only hyping yourself up, you’re setting the mood for the entire team. You’re acting like a PPC leader.
  • Those that have a positive outlook tend to realize their goals. When you start thinking negatively, you’re stepping away from your goals. I’m a big believer in The Secret.
  • I’ll consistently hype myself up before any meeting or call that involves sales. Sometimes people think I’m crazy talking to myself in a conference room but it totally pays off.

As a closing piece of advice, make sure to give yourself extra rest. It can be very tiring if you’re in a charged mood all day. You need time to recover so you can consistently deliver results.

Force Yourself To Avoid Conflict and Anger

There’s no way around it. Even if you’re a nice guy like me, you’re likely to get into a situation once in a while that has conflict potential. It’s probably not even your fault. Someone does something (either unintentionally or even intentionally) to step all over you and you’re upset. My advice: Do absolutely whatever it takes to be the bigger person. I repeat, never show emotions of conflict and anger at work.

This is very important in your PPC career. We’re naturally under a bit of stress in pay per click. We’re managing to stretch goals and have a plethora of projects in mix. Now, throw on top of that the fact that someone might not be playing by the rules and you have the potential for career disaster.

However, if you’re smart and have perspective you will always handle the situation gracefully. My two pieces of advice: First, never react right away. If you feel like you’re going to get upset, take some time to really think about it. Sleep on it. Never start sending that nasty email before it’s really well thought through. In fact, once you think it through, you will never send that email, trust me. Second, make sure to exercise regularly. If you get upset at something, it’s very easy to take out your aggression at the gym and then come back to work the next day in your charged, positive attitude.

While this is probably the most difficult mind-controlling trick, it’s the one that shows the most maturity. If you’re able to consistently work efficiently, stay positive, and avoid conflict at all costs, you are playing the PPC game to win and will be promoted to the top. These are all attributes of the most effective pay per click leaders out there. These are all mind games that are directly under your control.

Image of Blue Lightbulb © iStockPhoto – BlackJack3D

Posted in: Attitude, Career, Leverage, The Game | Tags: , | Comments: Be the first person to comment!

Search Engine Marketing Perception

Posted by: Ian Comments: 4 comments so far

Dec. 29

Anyone who’s ever worked on my team knows that I live by the following statement: "Perception is reality." When you take a step back and really think about it, my affinity for this line makes total sense in the context of PPC. Pay per click search engine marketing is a very new industry. At many companies, the executive team will not understand exactly what you’re working on each and every day. I can’t blame them! PPC is complex and moreover it’s a moving target. This can become a bit problematic, however, when you’re trying to gain visibility, prestige, and ultimately promotion within your organization.

Let me cut right to the punch line: As part of your daily routine, it’s your absolute duty to educate and set everyone’s perception (and therefore reality). It’s precisely when you’re delivering results and setting perception flawlessly that you’re on the fast track to career promotion. Today, I’m excited to share some of my favorite ways to make sure perception is set perfectly and you receive full credit for all of your hard work!

Tip 1: Leverage Your Company’s Task Manager Consistently

Spotlight on PPC

During the course of any random workday, it’s absolutely amazing how much stuff I get done! At the end of the week, I’ll often have difficultly remembering all of the projects I completed. However, to set perception amongst my organization, I want to take credit for every single project I completed. So, what’s the easiest way to do this?

It’s very simple: Record every single project that takes more than one hour in your company’s task manager (such as SharePoint). Even if you’ve completed the project already, create a new task and then close it out immediately. I’m very serious here and if you only take away one thing from this post, please follow this tip. From my experience, the leverage here is plentiful:

  1. When performance reviews come around, you now have an instantaneous way to pull a list of all completed projects for your self-review. No completed project will ever slip through the cracks!
  2. This centralized repository of your tasks creates a very simple way for your manager (and the executive team) to immediately tap into your projects. The more impressive your project list, the more impressed management will be.
  3. During your weekly team meetings, you now have a very easy way to recall all of your projects from the past week and take full credit for all of them as you summarize your initiatives.
Tip 2: Take Your Sweet Time Presenting Your Pay Per Click Initiatives

The next time you’re in a team meeting, focus closely on presentation. As everyone goes around the table to discuss projects, successes, and failures, pay close attention to the good presenters and the not so good ones. What are the main differences?

From my experience, there are two. First and foremost, the good presenters take their sweet time. They have a lot to say and aren’t going to stop until they’ve exhausted their speaking points. Second, the good presenters are confident and project very clearly. My advice to you: This is your time to shine, take it seriously! Print out your completed tasks from Tip 1 and don’t hesitate to go through all of them. This is your time to not only take credit for all of your hard work, but also to stand up as a leader amongst your organization and inspire greatness. Aside from Tip 1, this is just about the easiest way to set everyone’s perception around your strong work ethic and limitless determination.

Tip 3: Invest Time Managing Pay Per Click Success Upward

This one makes perfect sense. If you think you’re busy, just think about how busy your boss must be! It’s easy for your successes to slip through the cracks if you don’t proactively manage upward. My advice is quite simple: Each time you have a major success, spend some extra time emailing it to your manager. Moreover, make a point of actively mentioning your successes when you meet with your manager.

It is possible for this strategy to backfire, however, if you don’t take your time and fully think through all of the possible questions your manager may ask. My advice: Anything you send to your manager needs to be bulletproof. Think through all of the possible questions and anticipate them. Include relevant metrics and fully explain yourself. Keep things simple, your manager doesn’t have all day to sift through thousands of words. Consider allocating around 5% of your time proactively pushing your paid search successes upwards, you won’t regret it.

Tip 4: Print Your SEM Analysis Out

Here’s a fun one that ties into all of the other PPC perception tips just highlighted. Consider printing out all of your team’s major SEM analysis and compile them into an organized binder. While I don’t invest as much time doing this anymore, it really worked wonders for me during my first gig. Aside from being a really powerful symbol of my dedication, this strategy allowed me to immediately quote any analysis at a moment’s notice, gaining full recognition for both myself and my SEM team. (SEM people managers, please remember to never take credit for your team’s work. You need to celebrate and honor their success. You get to take full credit for training and empowering your team to reach such heights.)

Tip 5: Celebrate Search Engine Marketing Success

I’ve talked about this subject over and over and it’s a strategy very core to my personal management style. It’s powerful and simple yet often overlooked. Please check out my post all about celebrating SEM success.

Conclusion: It’s All About The Numbers, Not Projects

It’s a battlefield out there. Each and every day things are hectic and it’s very simple for your analysis and successes to get lost in the shuffle. For that reason alone, I truly believe in the power of investing in perception. Perception is reality after all, and you want to make sure reality credits your hard work.

However, as a closing point I really want to highlight that numbers are everything. All the stuff in this post is great and all, but it means a lot less if your numbers are not at their maximum potential. First and foremost, never forget about your commitment to the numbers. Now, if you’re maximizing your numbers and creating the proper perception of your work, there is no limit to your upside in the pay per click industry.

Image of Man With Spotlight © iStockPhoto – mevans

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